Terms of Use


Terms & Conditions:

If you have any questions or queries regarding a product, service or current order please contact us at heather@heather-shields.co.uk.

These terms were written to clarify the principles and procedures by which we operate and may be subject to change at any time, at our discretion. Any changes will be posted on this website and you will be notified by email.  Revised Terms and Conditions will come into effect 7 days after we notify our customers.  These terms will apply to any contract between us for the sale of products to you.  Please read them carefully and our Privacy Policy to make sure that you understand them before using this website or placing an order.  [Please note that before placing an order, you will be asked to agree to these terms which include our Privacy Policy.] 


As our fabric is woven in very small batches, products may regularly have to be made to order, which will increase the time it takes to deliver the product to the customer.  You will be informed as to whether there are any available in stock or whether one needs to be made for you at the time of purchase.

We endeavour to dispatch items that are in stock within 5 days of payment being received.  Should you buy an item that has to be made to order you will receive updates and photographs during the production process and an estimated delivery date by email.

Your order will not be dispatched until we have received payment in full and we expect to receive this within 7 days.  Once the order has been dispatched we will email you with an estimated delivery date and tracking number.

If you do not receive your purchase by this date or the items are damaged please email us immediately so that we can investigate whether this is our fault or that of the courier.

If you fail to report any damaged or undelivered goods within 7 days of your receiving the delivery/ outwith the delivery date specified, we do not accept any responsibility for the damage and are not obliged to give a refund.

Please take care to provide us with the correct address - if you have placed on order and would like to change the delivery address please email us before the item has been dispatched.  Packages returned to us that need to be sent out again will incur another postage charge.

All item(s) remain the property of Heather Shields until full payment is received and no binding contract will exist between us until we have accepted your order.  If we are unable to supply you with a product (e.g. because it is not in stock, we are unable to meet your requested delivery date or because of an error in the price) we will inform you of this by email and will not process your order.  If you have already paid, we will refund you the full amount, including any delivery costs paid by you, as soon as possible.

In the unlikely event that we discover an error relating to your order, we will contact you as soon as possible to advise you of the error and confirm that you still wish to proceed with your order.

If you wish to cancel your order before it has been posted out to you, please confirm this by email as soon as possible and we will reimburse you the cost within 30 days.  If your goods are being made to order, any cancellation of, or amendment to, your order must be made before work has begun on it, otherwise it may not be possible for your to cancel the order and you may be held liable for the full amount of payment.


We will happily ship to anywhere in the UK using Parcel Force signed for service on all items, therefore a signature will be required on receiving your parcel.  If you miss your parcel delivery you must ensure it is collected from the post office within the time stipulated on the delivery note otherwise we have the right to re-charge postage on items that are returned to us.  

Please note that all items require a signature on delivery.

If you do not collect your item from the post office within the time stipulated on the card and the item is returned to Heather Shields, we reserve the right to charge for re-postage.


Heather Shields owns all copyright and related intellectual property in and relating to this website unless expressed otherwise.

The content of this website including (but not limited to) the graphics, text, images, audio, photographs, design (including fabrics and products) and software cannot be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means without prior written consent from Heather Shields.  By using and browsing this website you adhere and agree that this content is available to you on a personal, non-commercial basis. 

Any unauthorised use of this material may infringe copyright laws, trade mark laws, the laws of privacy and publicity, and communications, regulations and statutes.  Please email us at heather@heather-shields.co.uk with any queries around this issue.

Accuracy of Content:

We have taken every care to ensure the contents of this website are correct at the time of publishing. As many of our products are hand woven and handmade there may be slight variations from product to product however we strive to maintain accuracy as much as possible.


These terms and conditions shall be governed by and construed in accordance with the law of Scotland and the courts of Scotland shall have jurisdiction.


Content: Heather Shields © 2018 all rights reserved

Photography: Susan Castillo Photography
Logo:  Laura Service 
Video: Flux Video

Address for Returns or Exchanges:

Please contact us at heather@heather-shields.co.uk if you require a return address.